Great customer support is a must to keep businesses running. Learn the best practices get some ideas to improve.
Customer Support
When you read the term "customer service," we can bet you envision a bustling office with countless cubicles and representatives tirelessly answering calls, and indeed, in many cases, this is the scenario regardless of the line of business. Large companies often adopt standardized systems to handle repetitive issues.
Remote Work
Earning a salary is definitely one of the main reasons to show-up at work. But if you think of the paycheck and related perks as the only incentives, you are missing on other aspects that can get collaborators motivated. People are more likely to commit when the sense of belonging
Customer Support
Last week, part of the SoftwareDevTools team had the opportunity to make it to Santiago de Chile for a special event: #FreshDay19. Freshday is a special all-day event to talk about everything Freshworks for their Latin American user base. It is obviously sponsored by Freshworks and is hosted by its
Customer Support
Mercado Libre is Latin America’s most popular e-commerce site. For measure, it had 174.2 M users in 2016. That’s a lot of buyers, a lot of sellers, making a lot of transactions. But for every transaction, there’s a whole lot of interactions. And if your MercadoLibre
Customer Support
Now your customer support team can access relevant customer data. At SoftwareDevTools we believe that collaboration is part of the digital transformation in all organizations. But collaboration is not an easy task. There are a lot of systems and platforms that do not “talk to each other” and many of
Atlassian
I'm Juventino Romero, full stack Node.js developer at Nearsoft's SoftwareDevTools team. We've recently attended the Pitney Bowes' Small and Medium Business Challenge, a product and application development hackathon for small and medium business (SMBs) focused applications and solutions held at San José,
Product Management
You can do your research. You’ll find that everyone agrees with SoftwareDevTools: When it comes to customer service culture, collaboration is key. Every other site talks about service agents collaborating with each other and solving problems together. However, if your service is in the software industry (Our maybe your